Mystery Check

The Swiss Sauna Association's Mystery Check helps spas and wellness facilities to optimize their quality standards. This tool serves as an objective supplement to subjective guest evaluations and provides a valuable snapshot of the establishment. The aim is to continuously improve the quality of service and offerings. Would you like to benefit from this offer and uncover optimization potential in your business? Take advantage of the auditors' extensive experience and gain valuable insights with the mystery check!
Procedure of a mystery check:

Costs:
You can book a mystery check project for CHF 1,400, regardless of the size of your company.
The services include:
- Preliminary talk
- 2 - 3 visits by different test persons. The tests are carried out by experienced auditors individually or in pairs.
- Evaluation of the test results
- written report
- Final discussion
As a member company, you are entitled to a mystery check every two years free of charge. You will only be charged for expenses such as admission, expenses and any services.
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